Shipping Policy

Last Updated: November 2025

Thank you for shopping with gens.pk/.
We aim to deliver your skincare and serum products safely, quickly, and efficiently across Pakistan.
Please review our shipping policy below to understand how we process and deliver your orders.

1. Order Processing Time

* All orders are processed within 1–2 business days after payment confirmation.
* Orders placed on weekends or public holidays will be processed on the next working day.
* During sales or promotional events, processing times may be slightly longer due to high demand.

2. Delivery Timeframe

We deliver across Pakistan through reliable courier partners such as Leopard, TCS, M&P, or others.
Estimated delivery times are as follows:

3. Shipping Charges

Shipping charges will be displayed at checkout before payment.

4. Cash on Delivery (COD)

We offer Cash on Delivery service for customers across Pakistan.
Please ensure that:

* The recipient is available to receive and pay for the parcel upon delivery.
* The exact amount is ready for payment, as couriers may not always carry change.

Repeated refusals or fake COD orders may result in account restrictions or cancellation of COD privileges.

5. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email or SMS.
You can use this tracking number to monitor your shipment’s progress on the courier partner’s website.

If you don’t receive your tracking details within 2 business days, please contact us at kashfraj2@gmail.com

6. Address Accuracy

Please double-check your shipping address and contact information before placing an order.
We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers.

If you realize there’s an error after placing your order, contact us immediately at kashfraj2@gmail.com— we’ll do our best to correct it before shipping.

7. Delays or Failed Deliveries

While we strive to deliver all orders promptly, occasional delays may occur due to courier issues or unforeseen circumstances.
In such cases:

* We will assist you in tracking and resolving delivery issues with the courier.
* If a parcel is returned to us due to non-delivery (e.g., customer unavailable or address incorrect), re-shipping charges may apply.

8. Damaged or Missing Items

If you receive a damaged, leaking, or missing item, please report it within 3 days of delivery with:

* Your order number
* Clear photos or videos of the parcel and product

Send the details to kashfraj2@gmail.com, and our support team will review and resolve the issue promptly.

9. International Shipping

Currently, gens.pk/ only ships within Pakistan.
We do not offer international shipping at this time.

10. Contact Us

For questions or concerns regarding your shipment, please contact our support team:

📧 Email: kashfraj2@gmail.com