Terms & Conditions

Last Updated: November 2025

Welcome to gens.pk/ (“we,” “our,” or “us”). By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or placing an order.

1. General Information

This website is operated by gens.pk/, an online skincare store specializing in high-quality serum products.
Throughout the site, the terms “we,” “us,” and “our” refer to gens.pk/.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to comply with these Terms.

2. Eligibility

By using this website, you confirm that:

* You are at least 18 years old, or have permission from a parent or guardian to use this site.
* You agree to provide accurate and complete information during registration and checkout.
* You are using the website for lawful purposes only and in compliance with Pakistan’s applicable laws.

3. Products and Descriptions

We make every effort to ensure that our serum products are accurately described, displayed, and priced.
However, gens.pk/ does not guarantee that product descriptions, images, or colors will always appear exactly as displayed, as variations may occur due to screen differences or updates.
We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice.

4. Pricing and Payments

* All prices on gens.pk/ are listed in Pakistani Rupees (PKR) and include applicable taxes where stated.
* We accept secure payment methods including credit/debit cards, bank transfers, Easypaisa, JazzCash, or other available options.
* Prices and availability are subject to change without prior notice.
* Once payment is confirmed, an order confirmation will be sent to your registered email address.

5. Shipping and Delivery

* Orders are usually processed within 2–4 business days after payment confirmation.
* Delivery times may vary depending on your location in Pakistan.
* We are not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.
* Please ensure your shipping address and contact details are accurate before completing your order.

6. Returns and Refunds

We aim to ensure your complete satisfaction.
However, due to hygiene and safety reasons, we do not accept returns or exchanges on opened skincare or serum products.
If your product arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at kashfraj2@gmail.com with your order details and product photos.
Refunds or replacements will be processed after review.

7. Intellectual Property

All content on gens.pk/, including product descriptions, text, graphics, images, logos, and layout, is the property of gens.pk/ and is protected under applicable copyright laws.
You may not copy, reproduce, or use any materials without prior written consent from us.

8. Limitation of Liability

Our serums and skincare products are developed for external use only.
Results may vary depending on individual skin types and conditions.
gens.pk/ shall not be held liable for any allergic reactions, misuse of products, or indirect damages arising from product use.
Always perform a patch test and follow product usage instructions carefully.

9. User Accounts

When creating an account on gens.pk/, you are responsible for maintaining the confidentiality of your login credentials.
You agree to accept responsibility for all activities under your account.
We reserve the right to suspend or terminate any account found to be in violation of our Terms.

10. Prohibited Activities

You agree not to:

* Use the website for any illegal, fraudulent, or unauthorized purposes.
* Attempt to hack, modify, or interfere with website operations.
* Upload malicious software or harmful content.
* Reproduce, resell, or exploit any part of our website or products without permission.

11. Changes to Terms

gens.pk/ reserves the right to update or modify these Terms & Conditions at any time without prior notice.
All updates will be posted on this page with a revised Last Updated date.
By continuing to use the website after changes, you agree to the updated Terms.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Pakistan.
Any disputes shall be resolved under the jurisdiction of the courts of Pakistan.

13. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at:

📧 Email: kashfraj2@gmail.com